Privacy Policy
This website is operated by TECH2U. Throughout the site, the terms “we”, “us” and “our” refer to TECH2U. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
By visiting our site and/or booking a service, you engage in our “Service” and agree to be bound by the following privacy policy. This policy explains how we collect, use, and protect the information you provide to us when requesting doorstep repairs for laptops, desktops, or printers.
1. Information We Collect
When you book a service or register an account on TECH2U, we collect personal information necessary to fulfill your request, including:
- Contact Details: Name, email address, and phone number.
- Location Details: Your full address for our technicians to perform doorstep repairs.
- Device Information: Brand, model, and nature of the technical issue.
2. How We Use Your Information
The information we collect is used in the following ways:
- To schedule and assign a certified technician to your location.
- To send booking confirmations, service updates, and digital invoices.
- To improve our repair services and customer support experience.
- To process payments securely through our integrated gateways.
3. Device Data Privacy
As a repair service provider, we understand that your devices contain personal and sensitive data.
While our technicians follow strict professional ethics to ensure data confidentiality, TECH2U strongly recommends that customers back up their important data before the repair process begins. We are not responsible for data loss occurring during hardware or software troubleshooting.
4. Doorstep Service Safety
For your security, all TECH2U technicians are background-verified. We use your contact information to provide you with the technician's identity and expected arrival time. We do not share your home or office address with any third-party marketing agencies.
5. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. This includes payment gateways (such as Razorpay) for booking fees and service payments.
6. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
7. Contact Information
If you have any questions regarding this Privacy Policy or wish to access, correct, or delete any personal information we have about you, please contact us at info@tech2u.com.